Help
Delivery and returns
We deliver to UK addresses by Royal Mail. Standard delivery is £2.50, and free on orders of £15 or more.
Delivery costs
| Service | Cost and timing |
|---|---|
| Standard delivery | £2.50, or free when your order comes to £15 or more after any discounts. Usually arrives in 3–5 working days. |
| Express delivery | £2.95 on top of standard delivery. Usually arrives in 1–2 working days. |
The £15 free delivery threshold is worked out after the buy three get one free discount. The basket shows how much more you need to add to qualify.
Where we deliver
We currently deliver to addresses in the United Kingdom only, including Northern Ireland.
Dispatch and tracking
We process orders within one working day. Orders placed over the weekend are processed on Monday. We email you when your order is on its way.
Delivery times are Royal Mail estimates from the day of dispatch, not guarantees. Around Christmas and bank holidays please allow a little longer.
If your order has not arrived
Please allow ten working days from the dispatch email before contacting us, as the occasional item is delayed in the post. If it still has not arrived, email hello@chadbrookcards.com with your order number and we will send a replacement or refund you in full.
Changed your mind?
You can cancel your order for any reason up to 14 days after the day you receive it. To cancel, email us with your order number. You do not need to give a reason.
- Send the items back to us within 14 days of telling us you want to cancel, unused and in the condition you received them.
- You are responsible for the cost of returning the items, unless they are faulty or not as described.
- We refund the price of the items plus standard delivery within 14 days of receiving them back, or of you sending us proof of postage if that is sooner, to the card you paid with. Express delivery charges are not refunded if you chose express.
- If the items show signs of use or handling beyond what you would do in a shop, we may reduce the refund to reflect that.
Model cancellation form
You can cancel with any clear statement, and an email with your order number is the easiest way. You may use this form if you prefer, but you do not have to.
To: Chadbrook Publishing Ltd, 20 Wenlock Road, London, N1 7GU, hello@chadbrookcards.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
Damaged, faulty or wrong items
We check every order before it leaves, but if something arrives damaged, faulty or different from what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or refund you in full, including any delivery charge and the reasonable cost of returning the item if we ask for it back.
None of this affects your legal rights under the Consumer Rights Act 2015.
How to return an order
Email us first with your order number and we will reply with the returns address and confirm what to send back.
Please pack cards flat with a piece of card to protect them. We recommend obtaining proof of postage. Once your return arrives we will email you to confirm the refund.
Questions? Contact us or read the FAQ.
Last updated 9 September 2026.